SmarterCalls Privacy Policy

We won't sell or share your data with third parties for marketing purposes. Please also ensure that You have read and understood Our Terms of Use which You can find at Capitalised terms used in this Privacy Policy are defined in the Terms of Use.

1. Information we collect from you

1.1 If You decide to register with and use SmarterCalls You will be asked to provide certain information about yourself including Your name and contact details. By submitting Your personal information, You consent to the collection, use and transfer of your information in accordance with the terms of this privacy policy

1.2 We may also collect information about Your usage of the Website and of the Service, as well as information about You, from emails, phone calls or letters that You send to Us or form information that you post on our Website. We will only use any such information in accordance with the terms of this privacy policy.

1.3 If You are 16 years old or younger You may not register with Us on the Website. If We become aware that You are 16 years old or younger We will remove Your personal information from Our records and delete your account and any associated Content. By entering Your details on the Website You are stating that You are 17 years old or older.

2. Use of your information

2.1 We will only use Your information for the following purposes:

  1. a) to enable Us to provide You with access to all parts of the Website and to use the Service and to enable You to download information and materials from the Website;
  2. b) to contact You with Our newsletter and other email updates;
  3. c) to make You occasional offers of Plandoh products or services or to make You aware of other products or services offered by Us from time to time;
  4. d) to produce reports, statistics and analysis of the types of people who access the Website;
  5. e) to contact You for Your views on the Website or service and to notify You occasionally about important changes or developments to the Website;
  6. f) to administer, support, improve and develop Our Website.

2.2 If you change Your mind about being contacted in the future, please let Us know and We will remove You from Our mailing list.

2.3 We reserve the right to use the name and/or logo of the organisation you work for in publicity material, advertising or marketing collateral, unless you specifically tell us otherwise. Your name, address details and all other personal information will remain confidential at all times.

3. Disclosure of your information

3.1 We do follow strict guidelines in the storage and disclosure of information which You have given us, to prevent unauthorised access. We comply with the laws of the countries from which we operate.

3.2 Certain personal information that You provide to Us is defined as Sensitive Personal Data by the Data Protection Act 1988. We do not seek any sensitive personal data other than that which is reasonable and necessary for the purposes sought. You are giving Your explicit consent to collect, process, disclose, transfer or store Your Sensitive Personal Data for the purposes of processing orders for goods and services.

3.3 Your data is not shared with or sold to other organizations for commercial purposes, except to provide products or services you've requested, when we have your permission, or under the following circumstances:

  1. a) It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms of Use or as otherwise required by law.
  2. b) We transfer information about you if Plandoh or SmarterCalls is acquired by or merged with another company. In this event, We will notify you before information about you is transferred and becomes subject to a different privacy policy.

3.4 Please note that this may include the transfer of Your personal data to one or more countries outside the UK .

3.5 If under the terms stated in 3.3 we share your data with a third party, the third party may be outside the European Economic Area (EEA). You understand and accept that if Your data is disclosed to third parties outside the EEA those parties may be based in territories that may not have sensitive data protection provisions in law. We will attempt to ensure that Your data is held safely.

3.6 You agree to keep confidential and not to disclose to any other individual or individuals for all time the user name and password related to Your SmarterCalls account. Note that although You set the password, it is Our proprietary information and belongs to Us for all time.

4. Security and data retention

We employ security measures to protect Your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain Your information for a reasonable period or as long as the law requires.

5. Accessing and updating

You are entitled to see the information held about You and You may ask Us to make any necessary changes to ensure that it is accurate and kept up to date. If You wish to do this, please contact Us. We are entitled by law to charge a fee of £ 10 to meet Our costs in providing You with details of the information We hold about You.

6. Changes to our privacy policy

Any changes to Our privacy policy in the future will be posted to the Website and, where appropriate, through e-mail notification. Please ensure that You are kept up-to-date with any such changes. By using the Service or accessing the Website You agreed to be bound by the most up-to-date version of this Policy.

7. Contact

All comments, queries and requests relating to Our use of Your information are welcomed and should be addressed to:
Plandoh Limited
Reg. No: 06395209
9th April 2014